The session focused on providing feedback concerning the mid-cycle review. Mikkia was advised that the feedback is a collection of her peers as well as myself.
She was first asked to thoroughly read through the feedback after which we had a detailed discussion regarding each supporting point with examples as follows:
Mikkia's responsibility is to provide quality professional service that consistently satisfies our customers and meets or exceeds Vistaprint service quality standards. With special attention to converting and retaining customers. Effective conversion of Electronic Service clients and retention of such clients by extending applicable saves offer to ensure that the value of the service is accepted
Mikkia has joined the company as a sales simple associate whom have transitioned to the Sales Complex team seemingly. Her performance in this cycle is consistent with someone who is developing at a pace that is expected and is considered on track for the next level (R2).
Grow ---Competency Rating:3
1. Quite flexible, and adjust to changes easily. An example of this was her transition to sales complex and the execution of the processes with little supervision.
2. Open to feedback and always try to utilize what is discussed within our sessions to do better.
3. Proactive in assisting her peers to perform at a higher level by sharing information to increase email processing rate
Deliver----Competency Rating: 4
1. Great track record for attendance and being early for her shift as well as her scheduled lunch and breaks.
2. Mikkia was able to learn and execute email processing in one day with steady increase in processing rate month over month.
3. Mikkia was the QA star for the center and top ASAT performer of her team for two consecutive months
1. Volunteered time to assist with Vibez activity preparation after work hours as well as gather supplies to aid where necessary.
2. Mikkia integrates herself within the team well by introducing play time to ease the stress within the team by playing board games
Opportunities for Development
1. Mikkia needs to be a more active within the team by influencing not only those within her immediate circle (seated around her) but the rest of the members. She could also consider being more active within team meetings.
Service Orientation notes
- What's going well? What are the areas of opportunity?
Opportunities for Development
Sales Orientation---Competency Rating:3
1. Mikkia still displays challenges in maintaining a steady sales flow adherence rate on a monthly basis.
2. Mikkia should try to be more creative with her callers in terms of building rapport. Most of her conversations follow a set of particular questions especially when she is going to make a sales pitch. In continuing with this trend, her calls may become robotic and lose that value or connection with the customer. This could also assist with her getting a better sales flow adherence.
If you're looking for Dancehall Entertainment for any event, you've come to the right place. Fi Wi Yawd offers the lastest news, views and reviews for a variety from Dancehall music, Dancehall Artiste and more!
We offer Entertainment that allows you to get involved as much as you want. Have an opinion you want to share? We always take your requests into account.
From the lastest news, views and reviews for Jamaican Entertainment, well help you find a memorable party that your friends will love and never forget.
Thanks for visiting!
We hope you can find everything you need. Fi WI Yard is focused on providing high-quality Dancehall Entertainment and customer satisfaction - we will do everything we can to meet your expectations.
With a variety of offerings to choose from, we're sure you'll be happy working with us. Look around our website and if you have any comments or questions, please feel free to contact us.
We hope to see you again! Check back later for new updates to our website. There's much more to come!